REFUNDS OR EXCHANGES
Welcome to www.matsnapflat.com (the “Website”). We are committed to providing you with quality foldable picnic mats. If you are not satisfied with your purchase, here are our return and exchange terms.
- Return Policy
If you are not satisfied with your product after receiving it, you can request a return within 30 days of receiving the product. Please ensure that the following return conditions are met:
●The product must be in unused condition and should include all original packaging, tags and accessories.
●Proof of purchase, such as a copy of the order confirmation email, is required when returning the product. - Exchange Policy
If you would like to exchange your foldable picnic mat for a different style or color, you can request an exchange within 30 days of receiving the product.
●Step 1: Please contact us by email at mistvista@matsnapflat.com to let us know your exchange request, including your order number and the reason for the exchange.
●Step 2: Our customer service team will contact you within 24 hours to assist you with the exchange. - Return and Exchange
●Please contact our customer service team via the above email to state your return or exchange request.
●Once your request is approved, we will provide a detailed return address and instructions. - Shipping
●If you apply for a return or exchange for personal reasons (such as dislike or wrong selection), the relevant shipping costs will be borne by you.
●If the return or exchange is due to product defects or wrong shipment, the shipping costs will be borne by www.matsnapflat.com and we will provide you with the relevant return label. - Refund Processing
●Once we receive the returned product and confirm that it meets the return conditions, the refund will be processed to your original payment method, usually within 5 working days. - Product Damage
If the foldable picnic mat you received is damaged during transportation, please contact us within 48 hours of receipt and provide photos of the damaged product as evidence. We will assist you in processing the damage claim and may arrange a replacement or refund for you. - Modification of Terms
www.matsnapflat.com reserves the right to update or modify these Return and Exchange Terms at any time. Any changes will be posted on this website and your continued use of this website will be deemed as your acceptance of such changes. - Contact Us
If you have any questions about the Return and Exchange Policy or require further information, please contact us at the following:
●Email: mistvista@matsnapflat.com - Company:CARPET DISTRIBUTION SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Address:UL. ZAMKNIĘTA 10 /1.5 ,30-554 KRAKÓW
Tel:509842230
Thank you for choosing www.matsnapflat.com! We look forward to providing you with quality service and a satisfying shopping experience!