FREQUENTLY ASKED QUESTIONS
Welcome to www.matsnapflat.com (hereinafter referred to as the “Website”). In order to provide you with the best shopping experience, we have established the following terms of question. These terms are intended to answer common questions you may encounter when using this website. Please read them carefully.
- Frequently Asked Questions
1.1 How do I place an order?
You can browse our website, select the foldable picnic mat you are interested in, and click the “Add to Cart” button. After completing the purchase, click the shopping cart icon and follow the prompts on the page to complete the checkout process.
1.2 What payment methods are supported?
We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, etc.) and other electronic payment methods. All payment transactions are completed through a secure payment platform.
1.3 What shipping options are available?
We offer a variety of shipping options, including standard shipping and expedited shipping. Shipping costs and estimated delivery time will be displayed at checkout. Please select the specific shipping method according to your needs.
1.4 What should I do if the item I received is defective or damaged?
If the foldable picnic mat you received is defective or damaged in shipping, please contact us within 48 hours of receipt. Please provide your order number and photos of the damaged item and we will assist you in resolving the issue.
1.5 How do I request a return or exchange?
You can request a return or exchange within 30 days of receiving the item. Please email mistvista@matsnapflat.com with your order number and reason for return or exchange. We will guide you according to our Return and Exchange Policy.
1.6 How long does a refund take?
Once we receive the returned item and confirm that it is eligible for return, the refund will usually be processed to your original payment method within 5 business days. - Contact Us
If you encounter any other problems or need further assistance while using this website, please feel free to contact us at the following methods:
●Email: mistvista@matsnapflat.com
Thank you for choosing www.matsnapflat.com! We look forward to providing you with high-quality foldable picnic mats and excellent customer service experience!